The president of the union representing Southwest pilots called the Christmas meltdown "catastrophic" but told NPR he, for one, wasn't surprised by it - and neither were most pilots. I'm open to dating another airline." Customers aren't the only ones angry. Now, she says, "I've been thinking about it. "I have 50,000 miles with them," said Hillary Chang, a traveler whose bag is lost in the Southwest disaster vortex. "They're usually pretty good at responding to crises."Ĭustomers are bewildered by how terrible this experience has been. "They've got the best reputation for customer service and management agility," airline analyst Richard Aboulafia told NPR. It was a well-respected - in some cases, even beloved - company. Southwest isn't a fly-by-night operation, or a bare-bones discount airline where customers have low expectations and misery is part of the bargain. The epic failure of the airline caught many by surprise The Department of Transportation says it is launching its own investigation into exactly what went wrong. And he said the company clearly needed to accelerate its "already existing plans to upgrade systems." Southwest Airlines CEO Bob Jordan compared the airline's debacle to a "giant puzzle" that needs to be solved. Book your flight today and know that you'll earn Rapid Rewards ® points when you fly.Weather The blizzard is just one reason behind the operational meltdown at Southwest Airlinesīy all accounts Southwest was using badly outdated computer systems to manage that complicated system. Want the latest news, information, and promotional offers from Southwest? Sign up to receive email from us. When you search for your next flight to Denver, know that you won’t be surprised at checkout. Learn more about the Southwest ® travel experience before you book your flight from Hartsfield-Jackson Atlanta International Airport to Denver International Airport.įlying with Southwest is simple and fun, no matter which of our dozens of exciting destinations you choose. So from booking to boarding, we offer services and features designed to make your travel from Atlanta to Denver the best it can be. You can take the convenient SkyRide bus or University of Colorado A Line train to get where you want to go in the Denver-Aurora and Boulder metro areas.ĭenver International Airport proudly serves the Front Range Urban Corridor, making it the perfect place to start your Colorado adventure.Īt Southwest, we know it takes more than great deals on Denver airfares and convenient scheduling options to make your trip memorable. It's all yours to discover when you arrive in Colorado's capital and biggest city! After landing at Denver International Airport, you're just a 40-minute drive to the fun in downtown Denver. After your tour, explore the colorful dining scene in Denver's Capitol Hill nearby, where you can find a range of restaurants that include longtime local favorites and trendy new spots. Tours are free, though they recommend you arrive early to secure your spot for the day. Take a tour of the Mint to see how they produce billions of coins each year. You can't visit Denver without hitting up the Denver Mint, which is immediately west of the Civic Center Park. In addition to the art museum, Denver's Civic Center features a Greek amphitheater, a war memorial, and a variety of public events throughout the year. See pieces from your favorite artists like Pablo Picasso, Henri Matisse, and Georgia O'Keefe, among others. With seven floors of art, the DAM features a large collection of indigenous American art, as well as a collection of modern and contemporary art. If you decide to check out the city of Denver, be sure to explore the Civic Center, also known as the Golden Triangle, which contains the Denver Art Museum and government buildings. When you step off the plane in Denver, you'll be positioned to hop on I-70 and drive anywhere in Colorado.
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